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Wash Works Discovers GoatThroat Pumps……and Stops Losing Money
For over a decade, Matt de Lange, General Manager of Wash Works Car Wash, had struggled with finding the right pump for his business. After twelve years of constantly replacing hand pumps, wasting cleaning supplies, and dealing with messy cleanups, Matt stumbled upon the solution he'd been searching for: GoatThroat pumps. "They worked flawlessly from day one. No more money flushed down the drain."
Established in Baltimore for fifteen years, Wash Works Car Wash, under the leadership of Mr. de Lange's father, has built a strong reputation for excellence and customer satisfaction. With its family-friendly atmosphere and commitment to quality, Wash Works prides itself on providing more than just a car wash—it offers an exceptional car care experience.
Prior to switching to GoatThroat pumps, Matt experimented with various pumps capable of moving their cleaning agents. However, most models proved unreliable, failing within just two or three months. This constant upkeep not only disrupted operations but also drained resources unnecessarily. Frustrated, Matt sought alternatives until he discovered GoatThroat pumps. Since then, they've proven themselves indispensable. "These pumps have never let us down," Matt remarked. "They're incredibly reliable."
Initially, Matt hesitated due to the higher cost—over $140 per unit—but once he witnessed their durability and performance, he recognized their value. "After owning our pumps for a year, I decided to buy extras as spares," he shared. To date, those spares remain unused.
Daily usage reinforced Matt's appreciation for the pumps' dependability. They empty drums completely, minimizing waste, and are entirely leak-proof, enhancing safety during transfers. Moreover, they eliminate spills and subsequent cleanup hassles—a significant improvement over previous options. Even the staff embraced the change, appreciating how effortlessly the pumps operated and how quickly they dispensed products without delays or messes.
GoatThroat pumps cater to containers ranging from 2-gallon jugs to 55-gallon drums and handle nearly any liquid. Wash Works employs the GT 100 model with a nitrile seal for transferring vinegar from 30-gallon drums and the GT 200 with an EDPM seal for handling solvents from 55-gallon drums.
Since adopting GoatThroat pumps, the sole maintenance required involved replacing the "O" ring, which eventually wore out. When this happened, Matt reached out to Nancy Wescott, GoatThroat's president, expecting to purchase a new pump. Surprisingly, Nancy declined, insisting the existing pump remained functional aside from needing a minor repair. She promptly resolved the issue, demonstrating impressive customer support. For Wash Works, GoatThroat pumps have been nothing short of ideal. Freed from equipment concerns, the team can concentrate fully on delivering outstanding service and maintaining seamless operations.