"Fine core service" is Xichai product quality improvement and continuation of the current service system Xichai again elevated to a new level: on the basis of Xichai authorized service stations nationwide 1918 on, to build a comprehensive upgrade of the intelligent 30 The regional service centers across the country have moved the most elite service force, service technology and service resources from the factory to the market, comprehensively promoted the improvement of the service capabilities of the regional core services, and allowed the users of Xichai Engine to enjoy the honorable “VIP” treatment. It is possible to reduce the time and costs spent on vehicle maintenance and to realize a car-free situation.
FAW Liberated Xichai FAW Liberated Xichai

Service upgrades, silent

On April 26, 2017, the 8th Regional Service Center of China's Xichai-FAW Jiexi Xiecha Hebei Service Center was officially opened in Shijiazhuang. Its super smart service model was not only welcomed by users, but also attracted the mainstream. The media tracked the report.

"Xichai Power has good quality and there are such professional technical guidance and services. It was really the right engine!"

“Xichai Intelligent Service Center has been at the forefront of various brands in service quality.”

Entering the clean and bright FAW Liberated Xichai Hebei Service Center, there is a feeling of “home away from home”. The center of the hall and around the center is the Xichai product display area. In the Vic repair shop of the Xichai engine at the service center, all equipped with advanced wireless network and maintenance workstation surveillance cameras, the user can view the maintenance site live in the VIP lounge and wait. You can spend a relaxing time here.

Core services FAW Liberated Xichai

It is reported that in the early days of Xichai, seven Xichai National Service Centers have been established in Yunnan, Sichuan, Jilin, Guangdong, Jiangsu, Anhui, and Shanxi, and a series of integrated quality, efficiency, service, training, and family relations have been established. Directional professionalization and terminal “core core service” new measures have truly solved the user’s problems, allowing users to experience the connotation of exquisite, lean and sincere “excellent core services” of FAW's liberated Xichai, and won the users’ highly recognition.

Professionalism, intelligent services

"Turn the core service into a core competence." Many services can be easily realized directly through the service center of Xichai. It is a combination of product display, technical service and other functions. It provides users with unpredictable forward-looking technology and high quality. Products, as well as quick troubleshooting solutions, bring great added value to the user while bringing surprises to the user.

"The construction of the service center is just the beginning. What's more important is the practice of Xichai's core service concept. It must be able to allow customers to move from trust to emotion to trust and trust! Let more users enjoy professional maintenance and considerate service. "The various regional service centers carefully constructed by Xichai aim to achieve "six functions and five different" through service centers. Among them, the “six functions” are the display of the Xichai products, the experience of the core services, the handling of difficult problems, the training of maintenance skills, the support of service technologies, and the promotion of service activities. "Five different" is not the same visual (easy to identify), the environment is not the same (warm, humane), the process is not the same (standard, professional), the effect is not the same (fast, good), the feeling is not the same (privileged , VIP).

“In addition to the performance and quality of the engine itself, we are very satisfied. The professionalism, efficiency and attitude demonstrated by the Xichai service team in the process of serving us have completely eliminated our worries!” An old user of Xichai After experiencing the “free medical examination” service provided by the Xichai Yunnan Service Center, the evaluation from another side reflects the trust of customers in Xichai’s “core service”.

Xixi National Service Centers provide users with professional, considerate and meticulous full-cycle services, which will further enhance the “superb, lean, and sincere” brand value of Xichai's core services. At the same time, it will also become Xichai's product sales and market. The important element of a substantial increase in share.

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